FAQS

Frequently Asked Questions About BluGuard Security

Moving

IF I MOVE, WHAT HAPPENS TO MY MONITORING SYSTEM?
BluGuard Security has the following programs if you will be moving soon. Choose the option that works best for you:
• Transfer your service to your new home by taking advantage of Brinks Home Security™'s Free Move Program.
• Arrange for the incoming homeowner to take over your current system and contract.
• Transfer your contract to someone else. (See below.)
• Pay off the remaining balance.

HOW DO I MOVE MY MONITORING SERVICE?
Brinks Home Security™ sets up moving customers with a new security system, including undisturbed monitoring service, for free. Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services.
Contact Brinks Home Security™ and speak with a Move Specialist (press option 2, and then option 4). They can assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin a service transfer.

HOW DO I SCHEDULE AN APPOINTMENT TO MOVE MY MONITORING SERVICE?
A Move Specialist will schedule an appointment for a technician to activate your new service within three business days. Contact Brinks Home Security™ and speak with a Move Specialist (press option 2, and then option 4).

HOW DO I CHECK THE STATUS OF MY MOVE?
Contact Brinks Home Security™ and a Move Specialist can verify the status of your move or connect you directly to a technician for more information.

I’M SELLING MY HOUSE. HOW DO I TRANSFER BILLING TO THE NEW OWNER?
You will need to set up a New Owner Agreement. Please contact Brinks Home Security™ for more information.

CAN A FRIEND OR FAMILY MEMBER TAKE OVER MY ACCOUNT AT ANOTHER LOCATION?
Yes, but certain requirements must be met by the new alarm owners. Please contact Brinks Home Security™ to see if the new home security alarm owners are qualified.

CAN YOU PUT MY ACCOUNT ON HOLD WHILE I’M MOVING?
Brinks Home Security™ is unable to hold or place your account on hold due to UL® requirements. However, if you are moving your service to a new location, a downtime credit may be applied to your account.

I WON’T HAVE A TRADITIONAL PHONE LINE AT MY NEW HOUSE. CAN I STILL TRANSFER MY SERVICE?
Yes, in most cases you can still have service without needing a traditional phone line. Brinks Home Security™ uses the latest monitoring technology and equipment, including wireless alarm panels, to meet your needs.

CAN I MOVE MY CURRENT EQUIPMENT INTO MY NEW HOUSE?
Depending upon your alarm system's compatibility with your new home, you may be able to move your current equipment with you. However, several conditions apply. For more information, please contact Brinks Home Security™ and speak with a Move Specialist.

Permits

DO I NEED A PERMIT?
It is possible you might need a permit. To determine if your city requires a permit you can contact your local city hall or county office. There are cities that require a home owner to have a permit in order to dispatch emergency personnel to your home.

New Monitoring Service

CAN I USE MY EXISTING SECURITY SYSTEM IN MY HOME?
Great question! In most cases we can use the existing equipment/sensors in your home. We would recommend calling BluGuard and scheduling a tech to go do a walk threw of your existing system.

DOES MY HOME NEED TO BE PRE-WIRED FOR AN ALARM SYSTEM?
Not at all. BluGuard Security uses 100% wireless sensors. This means you won’t have any wires or will need them at all.

HOW DO I GET MY HOMEOWNERS INSURANCE DISCOUNT
BluGuard Security will provided you with a certificate of monitoring. You will need to give this to your home owners insurance company and can receive up to 20% discount of your home owners policy for having a BluGuard monitored security system.

IF I CHANGE MY PHONE SERVICE WILL MY ALARM BE AFFECTED?
Your alarm will not be affected. The communication between your panel and the monitoring station is 100% wireless.

WHAT IS 100% WIRELESS TECHNOLOGY?
BluGuard Security systems use a cell chip that communicates to cellular towers. This advantage means you don’t need a phone line or broadband to monitor your system. Making it tampered proof and always alert.

Changing Phone Service

I’M THINKING ABOUT SWITCHING MY PHONE SERVICE. WILL MY ALARM STILL COMMUNICATE?
Your alarm needs a way to communicate with our Alarm Response Center. If you’re thinking about switching, you should call Brinks Home Security™ to discuss your options. We want you to be fully informed before you make the switch.

HOW CAN MY ALARM COMMUNICATE WHEN I HAVE VOIP OR CELLULAR PHONE SERVICE?
The technology of today offers a variety of options for your alarm to communicate:
• You can keep your landline just for your alarm system.
• Brinks Home Security™ can add a cellular communicator to your panel to send signals wirelessly.

False Alarms

HOW CAN I PREVENT FALSE ALARMS?
Home security alarms not only help to discourage burglars from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on police departments responding to false alarms when real crimes are being committed elsewhere.
Help prevent false alarms by following the checklist below.
• Be comfortable with using your system
• Know what happens when a panic button is pushed
• Consider who should have access to your home and make sure they know your code and how to use the alarm
• Test your system monthly
• Always keep your emergency contact list up to date
• Be aware of typical triggers, like securing all doors and windows before arming your system and that pets can set off motion detectors
• Replace your batteries; check your manufacturer’s instructions for how often
• Call us before you remodel
• Cover your smoke detectors during construction, building repairs, and major cleaning

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