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Frequently Asked Questions

Here at BluGuard Security, we have decades of experience in the security industry and are very knowledgeable in the different elements of security. Below are a few of the most commonly asked questions. If you are unable to find the answers you need, we are always available and more than happy to answer any of your questions.

Moving

BluGuard Security offers a few different options to choose from before your move.

  • Take advantage of our BluGuard Security moving program and transfer your service to your new location.
  • Allow the new homeowner to assume the responsibilities of your current contract.
  • Transfer your contract to someone else. For this option, refer to the information below.
  • You can simply pay off any remaining balance.

Brinks Home Security™ sets up moving customers with a new security system, including undisturbed monitoring service, for free. Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services.

Contact Brinks Home Security™ and speak with a Move Specialist (press option 2, and then option 4). They can assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin a service transfer.

Call us at BluGuard Security to schedule an appointment to begin service at your new location. Once you give us a call, we will activate your new service within three business days.
Contact BluGuard Security if you want to verify your move. Let us know if you would like to speak directly to the technician for more information.
In order to do this, it is necessary to set up a New Owner Agreement. Contact BluGuard Security for help with setting this up.
Yes, this is possible. Keep in mind there are specific requirements that the new alarm owner needs. Contact BluGuard Security to verify that the new owner is qualified.
No, we are not able to put your account on hold due to UL® requirements. But BluGuard Security can apply a downtime credit to your account if you are also moving your service to your new location.
Yes, you can. You do not need a traditional phone line for our security services. BluGuard Security utilizes state-of-the-art equipment including 100% wireless alarm panels and advanced monitoring technology.
If your current equipment is compatible with your new home, then yes, moving it is an option. Some conditions do apply, so please contact us at BluGuard Security for more information.

Permits

Possibly. Some cities require homeowners to obtain a permit in order to send emergency personnel to your house. Contact your local county office or city hall to find out if you will need a permit.

New Monitoring Service

Most of the time we can use the existing equipment in your home. Contact BluGuard Security to schedule a walk-through with a technician to make sure the present system is compatible.
No. BluGuard Security uses the most advanced, state-of-the-art technology available. This includes our 100% wireless sensors which eliminates the need for any wires.
With our BluGuard Security monitoring system, your insurance company will give you up to a 20% discount off your homeowner’s insurance policy. We will provide you with a certificate of monitoring for you to present to the insurance company.
No, not at all. The connection from your panel to the monitoring station utilizes our state of the art 100% wireless technology.
Our BluGuard Security system monitors your building without the use of phone lines or bandwidth. This innovative security system uses a cell chip to communicate through cellular towers. This state-of-the-art technology also makes your security system tamper proof and continuously alert.

Changing Phone Service

Your alarm needs a way to communicate with our Alarm Response Center. If you’re thinking about switching, you should call Brinks Home Security™ to discuss your options. We want you to be fully informed before you make the switch.

BluGuard Security uses state-of-the-art 100% wireless technology allowing your system to function without the need for any phone service.

False Alarms

BluGuard Security systems not only give you peace of mind but will also help to discourage burglars from attempting any break-ins. When police departments respond to false alarms, it increases their workload, making it harder for them to respond to actual crimes.

Follow the checklist below to help decrease false alarms. Remember only you can prevent false alarms.

  • Become familiar with using your security system.
  • Be aware of the outcome when the panic button is pressed.
  • When you give someone access to your home make sure they have the correct code and know how to use your alarm system.
  • Perform monthly system tests.
  • Be aware of common causes for false alarms to occur. One reason can be arming your alarm system before securing all windows and doors. Also, loose pets inside when your motion detectors are activated can cause false alarms.
  • Replace the batteries in your alarm system as often as recommended by the manufacturer.
  • Let us know before you begin any remodeling.
  • Cover all smoke detectors before any major cleaning or repairs.